Frequently Asked Questions
Everything you need to know about your Michu Australia shopping experience.
What are your shipping rates and delivery times within Australia?
We offer free standard shipping on all domestic orders over $100. For orders under $100, a flat rate of $9.95 applies. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days.
How do I return an item if it doesn't fit?
We accept returns within 30 days of purchase for a full refund or store credit. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start your request.
What payment methods do you accept?
Michu Australia accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible buy-now-pay-later options including Afterpay and Klarna.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or you can contact our style team for personalized advice.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery timeframes are calculated at checkout based on your specific location.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.